Tuesday, October 20, 2009

Online Registration For Touch N' Go Rebate

I blogged like I was a long winded Cina pek on this rebate program. Enough theory, now follow on with practical experience on how easy for the registration and perhaps rebate.

As I like to track my transactions and to check the number of transactions I have for current month (so that I know how many more transactions I need to qualify for the rebate), I clicked on "Register Now" link on the page to register...


Ok, TNG card number is required, I quickly went to my car to take the card...


I remember that I filled in a form with personal particulars when I bought the card more than 10 years ago. So a question here is whether you need to match the IC number with the card you bought or not. I used my IC and the registration process was pretty simple and went smoothly. The tricky part is the password, you can click on the button to see the requirements. I reckon it's too strict that each letter cannot be repeated at all. For instance, password "Rebate123" will be rejected since "e" repeats once, there are 2 "e" in the password. It should allow at least one repetition.

Upon successful registration, I logged on to the system and immediately I was welcomed with a happy lucky number...


Yoohoo! I am eligible for a rebate of RM23.74. The rebate matches my estimation in my earlier post that I should receive an average of RM20 rebate if I meet the minimum of 80 transactions every month. Since the rebate program begun on 1 Sep 2009, so this amount of RM23.74 should be for the month of September.

There are other useful links on the left that you can perform some queries to the system. I clicked on Toll Transactions to retrieve my toll transactions from 1 Jan 2009 till today. As expected, I could only retrieve the data from 1 Sep onwards...


Also, I just transacted 2 tolls few hours before but the transaction wasn't showed up yet, the last transaction was dated a week ago, so I believe there is delay for the database synchronization and this could be the reason why we can only claim the rebate for current month after 5th day of the following month. There are other links to check your redemption status and whatnot, the further I explore the more questions I have.

I ran a query on transactions from 1 to 30 Sep 2009...


Total of 100 transactions. Then I ran another query by "Current Rebate Status" link, I got this result...


Q1. I had 100 transactions amounted RM143.30 (manual calculation) in the transaction report but over here it showed only 91 transactions of RM130.90 in the Current Rebate Status report. What happen to the other 9 transactions?
Q2. It showed that I am entitled of RM26.18 rebate which is exactly 20% of RM130.90, but there is another thing called "Available Rebates" amounted of RM23.74 reported in the dashboard area at the top of the page...


What is what now? It's middle of the night now, I don't think anyone would pick up my call if I call to the customer service now. There is also a feedback link, I then submitted my questions online. Let's see the responsiveness of this company's customer service.

Beside all this transaction thingy, you can also add another card if you have multiple. One thing funny flashed into my mind. Be warned if you let your loved one to track your card, you would be interrogated why you need to pass through this toll at this date and time if it's not your usual route. You've been warned, don't be caught red handed later. Hehe...

Now from all above, the process really looks like what it claims, "no registration is required to enjoy the rebate". But I reserve my comment until I receive the rebate in few hours time later.