Thank you for your e-mail.I was working from home with no fax on the day I received this email, I sent email to the email address given in the reply above and attached a copy of the post in the email as per requested even though I thought this was definitely unthoughtful since it's similar content and it can be printed right from my blog for filing and processing purpose, why would this gentleman Gerard Manuel needed me to email or fax the duplicate content? Anyway, I did so to follow their process, assuming DiGi was not generous to provide internet access in office to the employees.
We regret any inconvenience caused to your good self on the matter as mentioned. However please be informed that we would need a copy of your enquiry or complaint in our system to allow for processing and whatever action where necessary. Kindly do fax us a copy of your letter to 03-57210212 or you may e-mail us at "firstname.lastname@example.org" for assistance. We appreciate your kind understanding on the matter above.
Please e-mail us or contact our Customer Service Team at 016-2211800 if you have any enquiries. You may also chat with our consultants through the D?Chat link via the OCS once logged in.
It is good to have you as our customer.
Thank you for choosing DiGi.
DiGi Customer Service
Thank you for your email.After the hassle of getting my complain to reach their end "to allow for processing and whatever action where necessary", and the necessary action was "to regret" and another who-knows assurance I got from DiGi.
Pertaining to the issue raised on delivery of service rendered, we sincerely regret the matter that has surfaced due to negative impressions represented by our dealer. Nevertheless, we consider delivering efficient service to be our prime importance and would like to assure you that the said experience was not the standard of service we aim to provide.
We sincerely thank you for highlighting the issue to us as we view all feedback as a means of further improving our service. At the same time, we trust that the matter has been resolved and you are able to utilize our service.
Once again the inconvenience caused to you is much regretted as we look forward towards better service experiences in future.
Please email us or contact our Customer Service Team at 0162211800 should you have any further inquiries.
Customer Interaction Centre.